Ship Your Glasses To Us
Simple, secure, and reliable shipping options for your eyewear
How It Works
Sending your glasses to us is simple and secure. We've partnered with reliable shipping carriers to ensure your eyewear arrives safely at our facility for service, repair, or customization.
Secure Packaging
Use a sturdy box with protective padding to prevent damage
Include Your Information
Add your contact details and order number with your shipment
Choose Your Carrier
Select from our approved shipping partners listed below
Our Shipping Address
Arts of Optics
Receiving Department - Fabulous Opticals
200 W 125 Street
New York, NY 10027
United States
Approved Shipping Carriers
USPS
United States Postal Service offers reliable and cost-effective shipping options.
Estimated Delivery:
2-5 business days
FedEx
FedEx provides fast and secure delivery with package tracking.
Estimated Delivery:
1-3 business days
UPS
UPS offers dependable shipping with comprehensive insurance options.
Estimated Delivery:
1-3 business days
Packaging Guidelines
Do's
- ✓
Use a sturdy box that's at least twice the size of your glasses case
- ✓
Wrap glasses in microfiber cloth and place in their original case
- ✓
Use bubble wrap or packing paper to fill empty spaces
- ✓
Include your order number and contact information
- ✓
Consider using a shipping service with tracking and insurance
- ✓
Take photos of your glasses before shipping for your records
Don'ts
- ✗
Ship glasses without a protective case
- ✗
Use an envelope or padded mailer instead of a box
- ✗
Forget to secure the glasses case inside the box
- ✗
Ship multiple pairs loose together where they can damage each other
- ✗
Omit your contact information and order details
- ✗
Use excessive tape on the glasses themselves
What Happens Next
Package Receipt
We receive and log your package in our system within 1 business day of delivery.
Package Receipt
We receive and log your package in our system within 1 business day of delivery.
Initial Assessment
Our technicians carefully inspect your glasses and verify your service request.
Initial Assessment
Our technicians carefully inspect your glasses and verify your service request.
Service Confirmation
We'll email you to confirm receipt and provide an estimated completion timeline.
Service Confirmation
We'll email you to confirm receipt and provide an estimated completion timeline.
Service Completion
Your glasses are serviced according to your request specifications.
Service Completion
Your glasses are serviced according to your request specifications.
Quality Check
Each pair undergoes a thorough quality inspection before return shipping.
Quality Check
Each pair undergoes a thorough quality inspection before return shipping.
Return Shipping
Your glasses are carefully packaged and shipped back to your provided address.
Return Shipping
Your glasses are carefully packaged and shipped back to your provided address.
Frequently Asked Questions
How should I package my glasses for shipping?
Place your glasses in their original case, wrapped in a microfiber cloth. Then place the case in a sturdy box with packing material to prevent movement during transit. Ensure there's cushioning on all sides.
Do I need to include anything with my shipment?
Yes, please include a note with your full name, contact information, order number (if applicable), and a brief description of the service you're requesting.
How long will it take to receive my glasses back?
Processing time varies depending on the service requested, but approximately ranges from 7-14 business days plus shipping time. You'll receive an email with a more specific timeline once we receive your glasses.
Is my shipment insured?
We recommend adding shipping insurance through your chosen carrier. Once we receive your glasses, they are covered by our in-house insurance while in our possession.
Can I track my return shipment?
Yes, we provide tracking information via email when your glasses are shipped back to you.
Customer Service
About
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Arts of Optics
200 W 125th Street, New York, NY, 10027, United States
customer-services@artsofoptics.com
+1 347-544-5139