Stay updated on your order status from payment to delivery. Here's how our order processing works and how you can track your shipment.
After your payment is successfully processed, you'll receive an order confirmation email with your order number. This is the first step in your order journey.
Typically immediate after payment
Our team begins processing your order. This includes verifying your prescription (if applicable), preparing your frames, and packaging your order for shipment.
Usually 1-2 business days
Your order is handed over to our shipping partner. At this stage, your order is on its way to you.
Typically 3-5 business days after order placement
Once your order ships, we receive a tracking number from our shipping partner. This tracking number is sent to you via email, allowing you to monitor your package's journey.
Same day as shipping
Your package arrives at your doorstep! The tracking status will update to "Delivered" once the package has been successfully delivered.
Typically 5-10 business days after order placement (depending on shipping method)
There are several ways to track your order:
When you track your package, you'll see various status updates. Here's what they mean:
| Status | What It Means |
|---|---|
| Pre-Transit | The shipping label has been created, but the package hasn't been received by the carrier yet |
| In Transit | Your package is on its way |
| Out for Delivery | Your package is on the delivery vehicle for final delivery |
| Delivered | Your package has been delivered |
| Exception | There's been a delivery exception (delay, address issue, etc.) |
This is normal, especially during weekends or holidays. Packages may move without scanning updates. If there are no updates for more than 3 business days, please contact us.
Check with neighbors and around your property. Packages are sometimes delivered to a secure location or neighbor. If you still can't locate it after 24 hours, contact us.
It can take up to 24 hours for a tracking number to become active in the carrier's system. If it's still not working after 24 hours, please contact our customer service.
Our customer service team is here to assist you with any questions about your order status or tracking.
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Arts of Optics
200 W 125th Street, New York, NY, 10027, United States
customer-services@artsofoptics.com
+1 347-544-5139